FAQ

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FAQ

What is the shipping port?

We ship the goods via Qingdao,Shanghai port.

Where is the location of OBT?

OBT Mining as the China No.1 biggest manufacturer for mullite sand which has been supplying to Germany Thyssenkrupp,totally capacity 200000tons and OBT casting subsidiary factory specializing in R&D and manufacturing of precision casting equipment, precision metal products processing and precision casting process. Comprehensive company for technical research and supply for the invesment casting sand and machines.OBT factory is located in Qingdao City.

How long can I get the quotation?

Once we know the quantity you want,we can provide you with a price quote within 24 hours.

Give me a reason to work with you?

OBT as the China No.1 biggest manufacturer for mullite sand which has been supplying to Germany Thyssenkrupp,totally capacity 200000tons and OBT casting subsidiary factory specializing in R&D and manufacturing of precision casting equipment, precision metal products processing and precision casting process. Comprehensive company for technical research and supply for the invesment casting sand and machines.

I want to cancel this order, Can the deposit be refunded to me?

Order has been confirmed to started to produce based on contract, usually we do not return the deposit. But for special reasons, please contact our boss to discuss all details.

Can we not pay the deposit, or only pay 10% deposit?

I am afraid we can not do that. 30% deposit is a basic and common rule for export business. 

What is the main market for your company?

OBT Refractory Manufacture CO., LTD has been manufacturing casting machine and refractory materials for more than 16 years. Our stable quality and good after-sales service help us to obtain high feedback from European, South America, Japan, Thailand, Taiwan, Vietnam, Cambodia, Philippine, Malaysia, etc.

Can I get any discount?

we can offer you discount according to your order quantity.

What are your payment terms?

We accept 30% T/T in advance, 70% in the period of shipment.

Are the Samples charge for free?

Yes, of course. small samples are for free and you need to afford the courier fees. if you are in china, we will pay the courier fees.